Knowledge Base

When you are registered with the bot you can now begin setting up your service for your customers.

In this section we will explain what each section does and how to use it. Please read this section very carefully.

Firstly, you will see on your dashboard something called “Service Code” Please make a note of this, this is very important as it is your unique ID that you must give to your customers in order for them to find your service on the bot.

This will be further explained under “the Customers Guide”

You will find this on your Dashboard and also when you click Manage Service. It will look something like this;

Service Code: 123456

Currency

Here you can select your preferred currency. At the moment we have 3 available options;

• GBP
• USD
• EUR

If you would like a different currency adding to the bot please contact us.

Manage Service

When you click this option you will see the following options available

• Change Service Name
  If you need to change your service name you can do that here.
• Edit Server Info
  If you need to update your server URL, User and Password you can do this here.
• Change Your Plan Type 
  If you decide you would like to upgrade/downgrade your plan type with the bot you can do this here.
• Edit Packages
  This is where you can activate and change your packages that are available to your customers. This is an advanced section so we have created a separate TAB explaining this further. Please see below.
• User Options
  Here is where you can give your users special permissions for their login information. Here you can select if you would like to give your users the option to change just their Username, Password, Both or None.
  Please make sure your panel has granted the same permissions for the same options as the bot.
• Set Character Length
  Here you can set the minimum character length for both Username and Password. Please make sure this is set to the same minimum as set by the panel.
• Confirmation Message
  This is the message that is displayed to your customers after successful purchase of a package. For example;
  Thank you for your purchase of our service. Here is the support group link if you need support with our service http://www.yourwebsite.com.